EMPLOYEES FIRST CUSTOMERS SECOND TURNING CONVENTIONAL MANAGEMENT UPSIDE DOWN EBOOK

Review Number: /1; Review Subject: Employees First, Customers Second: Turning Conventional Management Upside Down Vineet Nayar; Publisher. Turning conventional management upside down. By Vineet The secret was to put employees first – customers second, especially those in the value zone. Employees First, Customers Second: Turning Conventional Management Upside Down .. Written in same same fashion as it should be – upside down.I mean.

Author: Kejar Doum
Country: Ghana
Language: English (Spanish)
Genre: Art
Published (Last): 26 May 2012
Pages: 240
PDF File Size: 19.55 Mb
ePub File Size: 20.20 Mb
ISBN: 886-6-73140-186-9
Downloads: 68861
Price: Free* [*Free Regsitration Required]
Uploader: Tebei

Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

The book however fall short of dodn one aspect. Nov 12, Kaustubh Kirti rated it liked it Shelves: And hence, enhanced customer satisfaction. The secret was to put employees first — customers second, especially those in the value zone. They sent information beforehand that the workshop is about this book and that they will also have gifts for all of us. The author showcases multiple examples wherein empowering employees helped the company he was heading, HCLT.

Jun 29, Ramakrishnan M rated it really liked it. He primarily talks about how opening the company to its employees, building a transparent system of working and open employees first customers second turning conventional management upside down system of communication instead of monologues actually helped driving better results.

I am the author of this book. I am one of those thousands. It is a wonderful book.

And therefore, employees first customers second turning conventional management upside down play a very important role in how the customers feel about the company and their level of satisfaction. I believe in “Employees first” approach and this book confirmed my understanding. Written in same same fashion as it should be – upside down. Clearly and warmly exposes the myths of conventional business management and the wastefulness of hierarchy and command and control centered organizations.

Further, it gives a lot turninb insight into the management pratices’ followed by the company and how it has turned saved the company form the turbulent waters in the time of dot com bust.

Employees First, Customers Second: Turning Conventional Management Upside Down

But is it not too good to be true? Beyond business, this book is about following your own path and going against conventional wisdom and power structures. Be the first to ask a question about Employees First, Customers Second.

Opposite approach than most of the companies follow today. Vineet Nayar describes how the transformation advanced through four phases:.

Turning Conventional Management Upside Down 3. Author talks about empowerment through testimonials, degree feedback and better team building which made the change which HCL needed the most during that period circa Not a bad book. Of course, the company faced a lot of hurdles implementing the idea.

Jul 27, Satia rated it liked it Shelves: Sep 09, Sourav Sen rated it really liked it. Your email address will not be published. Decent read, not exactly the path-breaking stuff it is made out to be though. Employees First, Customers Second: Well, it turned out to be a gimmick to sell the books.

I read this book when a person from HCL was going to visit my department for a seminar. By adopting these new management models, Maanagement takes you through his journey to bring HCL Technologies to the forefront of the Indian outsourced Employees first customers second turning conventional management upside down offerings. Upeide be its helps you too.

With the IT sector facing another round of challenges during and the coming years the next phase of transformations would firts be on similar lines. Jun 23, Pratik Garg rated it it was amazing.

The best example is probably of a friend you meet after several years and he doesnot recognize you because you have changed so much. Employee First Principle took upxide route of transparency, reverse-accountability, and collective wisdom. In most organisations not considering its size, it is the team members who employees first customers second turning conventional management upside down with the customers mostly.

Handelsbanken – a great upsidr of a truly empowered and adaptable organazation A special introduction to Beyond Budgeting A new look at performance janagement M ore examples of Beyond Budgeting in action. Having the curiosity developed with the name of the book I wanted to read it.

His example of accepting not being able to see things beyond the horizon yet awaiting a view, sounds insightful. Sign up for our newsletter and get: A very easy-to-read case study about empowering employees and giving them the opportunity to do great things under a clear vision. It is more a “eye opener” than a manual. A concept that I generally support but not a terribly enlightening book.

Sep 21, Anshul rated it it was amazing Shelves: Such an ypside provides with high level of employee engagement that nurtures a culture of empowerment and initiati Yet another management book which discusses a simple idea of change in the manner an organisation typically functions. Trivia About Employees First, This is an idea which can employees first customers second turning conventional management upside down applied in most organisations albeit its size or industry, expecting positive results.